Refund Policy

1. Payment Processing

All purchases of the Amazon Media Downloader Chrome extension are processed through Paddle, a third-party payment processor. When you make a purchase, you will be redirected to Paddle's secure external checkout system to complete your payment. All payment transactions are handled by Paddle in accordance with their Terms of Service and Privacy Policy.

2. Service Limitations

Please note that while the Extension strives to capture all available media from product pages, we cannot guarantee that every image or video will be successfully retrieved in all cases. The Extension makes every reasonable effort to identify and download available media, but factors such as page structure variations, dynamic content loading, and changes to Amazon's website may occasionally affect media detection. We continuously work to improve the Extension's capabilities, but complete coverage cannot be assured. This limitation does not constitute a defect in the service and is not grounds for a refund unless the Extension fails to function entirely as described.

3. Refund Eligibility

We offer refunds for purchases of the Amazon Media Downloader Chrome extension under the following conditions:

• Refund requests must be made within 30 days of the original purchase date
• The Extension must not have been used extensively (as determined by usage metrics)
• Technical issues that prevent the Extension from functioning as described
• Duplicate or accidental purchases

4. Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 30 days ago
• Refunds requested after extensive use of the Extension
• Refunds for issues caused by user error or misuse
• Refunds for compatibility issues if system requirements were not met

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your purchase receipt or transaction ID
• Reason for the refund request
• Any relevant details about technical issues (if applicable)

Send your refund request to: support@sincer.info

6. Processing Time

Refund requests are typically processed within 5-10 business days. Once approved, the refund will be processed through Paddle and issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and Paddle's processing time, which typically ranges from 5-10 business days.

7. Partial Refunds

In certain circumstances, we may offer partial refunds. This will be determined on a case-by-case basis and communicated to you before processing.

8. Chargebacks

If you initiate a chargeback through your payment provider, we reserve the right to dispute the chargeback and provide evidence of the transaction. We encourage you to contact us directly first to resolve any issues.

9. Subscription Cancellations

If you have a subscription, you may cancel it at any time. Cancellation will prevent future charges, but does not entitle you to a refund for the current billing period unless otherwise stated.

10. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: support@sincer.info